Privacy Policy | AquaGuardPrivacy Policy
Effective Date: March 21, 2025
This Privacy Policy explains how AquaGuard (“we”, “our”, or “us”) collects, uses, discloses, transfers, and secures your personal and technical information when you use our AquaGuard mobile application (“App”) and visit our website www.aquaguardwd.com. This Policy applies to all users worldwide and is designed to comply with international data protection regulations, including the GDPR and CCPA.
1. Information We Collect
1.1 Personal Information
When you register or interact with our App, we may collect personal data such as:
- Name, email address, and contact details
- User credentials and authentication data
1.2 Device and Technical Information
We automatically collect technical information about your device and usage, including:
- Device ID, model, operating system, and firmware version
- IP address and unique identifiers
- App usage logs, diagnostic data, and error reports
1.3 Network and Location Data
For the purposes of device pairing and functionality, we may collect:
- Wi-Fi network details such as SSID and connection status
- Location data (if you grant permission) to enhance setup and service delivery
1.4 Cookies and Similar Technologies
Our website may use cookies and similar technologies to collect non-personal data about your browsing activity. You can control cookies via your browser settings.
2. How We Use Your Information
We process your information for various purposes, including:
- Providing, maintaining, and improving the functionality of the AquaGuard system
- Authenticating and authorizing user access
- Sending alerts, notifications, and updates regarding water leak detections
- Analyzing app usage to enhance user experience and troubleshoot issues
- Complying with legal and regulatory requirements
3. How We Share Your Information
We do not sell your personal information. However, we may share data in the following circumstances:
- Third-Party Service Providers: Trusted partners such as Firebase (for authentication, database, push notifications), HiveMQ (for real-time device communication), and analytics services that help us operate and improve our services.
- Legal Obligations: If required by law or to protect our rights, we may disclose your information to government authorities or law enforcement agencies.
- Business Transfers: In connection with any merger, sale, or transfer of assets, your information may be transferred to the new owner, subject to the continued protection of your privacy.
4. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not have data protection laws equivalent to those in your region. By using our services, you consent to such transfers, provided that we take appropriate measures to protect your data.
5. Data Retention
We retain your personal and technical information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once the data is no longer needed, we will securely delete or anonymize it.
6. Data Security
We implement a variety of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no system is completely secure; therefore, we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access, correct, update, or request deletion of your personal data
- Withdraw consent to data processing at any time (this will not affect the lawfulness of processing based on consent before its withdrawal)
- Request data portability where applicable
- Lodge a complaint with your local data protection authority
If you wish to exercise any of these rights or have any concerns, please contact us using the information provided below.
8. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When changes are made, we will update the “Effective Date” at the top of this policy and notify users via the App or our website. Your continued use of the services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: www.aquaguardwd.com